SHENZHEN, CHINA - APRIL 22, 2019: interior shot of Sam's Club store in Shenzhen. Sam's Club is an American chain of membership-only retail warehouse clubs owned and operated by Walmart Inc.
AI is revolutionizing the e-commerce industry. But what are the benefits of using it? How is this happening? Let’s understand this.
- Recommendation engines powered by AI are becoming a staple in the e-commerce market. The models analyze user behavior, history, and preferences and provide custom solutions leading to more cross-selling and product showcases. This is affecting the customer satisfaction and conversion rates.
- Every e-commerce business thrives on inventory. With predictive analysis, the AI systems can optimize the inventory levels, reducing the risk of both understocking and overstocking. This means saving costs and inventory level awareness always to satisfy customer demands.
- Chatbots and AI-powered VAs are also an excellent help for e-commerce businesses. These bots reduce call overload and provide support for basic queries until they are escalated to a human. Finally, this results in customer satisfaction.
- Cybersecurity can be a significant concern to e-commerce businesses, which can be resolved with the help of AI. It can safeguard both the customer’s and the company’s data.
- Dynamic pricing, according to factors such as demand, competition, market, etc., can now be done with ease through training the AI systems. This optimization can lead to revenue increment, saving tons of money for the store.
